confidant

Terms of Service

Last updated September 3, 2026

These Terms of Service ("Terms") govern your access to and use of the messaging assistant, websites, and related services (collectively, the "Services") provided by Confidant AI Inc ("Confidant", "we", "us", "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Section 14 contains a binding arbitration agreement and a class action waiver that affect your legal rights. Please read it carefully.

1. Who may use the Services

You must be 18 years of age or older and capable of entering into a binding contract to use the Services. The Services are currently offered in the United States only. Access is by invitation, and we may decline, suspend, or withdraw an invitation or an account at our discretion. By using the Services, you represent and warrant that you meet these requirements and that you are not barred from using the Services under applicable law.

2. Accounts

Your account is identified by the mobile telephone number you verify during registration ("Account"). The Services do not use a password; possession of the verified number is sufficient to instruct the assistant. You are solely responsible for maintaining control of that number and the device associated with it, and for all activity conducted through your Account. You must notify us immediately at hello@trustlesslabs.ai if you know or suspect that your number or device has been compromised or is being used without your authorization. You may maintain one Account at a time, you may not permit another person to use your Account, and you may not create an Account if we have previously removed or banned an Account of yours.

3. Inputs, Outputs and Actions

The Services provide a personal assistant powered by artificial intelligence and machine learning technologies ("AI"). You may provide or otherwise make available to the Services prompts, messages, documents, credentials, payment details, and other materials and data ("Input"), and the Services will use AI to generate responses, instructions, and other materials based on your Input ("Output") and to take actions on your behalf based on your Input ("Actions"). Input and Output are referred to collectively as "Materials".

Input. By submitting Input, you represent and warrant that you have all rights, licenses, consents, and authority necessary to submit it and to permit us to process it in connection with the Services, and that your Input and our processing of it will not violate applicable law or any third party's rights. You grant us a non-exclusive, worldwide, royalty-free license to host, process, and transmit your Materials solely to operate and provide the Services to you.

Output. As between you and us, and to the extent permitted by law, you own the Output generated for you. Output is produced by probabilistic AI systems and may be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for evaluating Output before relying on it. The Services do not provide medical, legal, financial, or other professional advice.

Actions. When you direct the Services to take an Action, the Services act as your agent and transact with third parties in your capacity, including by creating accounts, submitting forms, making purchases, entering reservations, and sending communications in your name. You authorize us and the Services to take such Actions on your behalf. You are solely responsible for all Actions taken at your direction, including all charges, obligations, and commitments incurred, and your relationship with any such third party is governed by that third party's terms. You acknowledge that Actions may be irreversible, that the Services may misinterpret an instruction or a website, and that you are responsible for reviewing Actions that involve payment, communications sent in your name, or consequences that cannot be undone.

Connected credentials. Credentials, payment instruments, and other access you provide are used only to carry out your instructions. You may instruct the Services to delete them at any time. You are responsible for ensuring that your provision of such credentials does not violate your agreement with the relevant third party.

4. Acceptable use

You will not use the Services to:

We may suspend or terminate access for a violation of this section, and may do so without prior notice where the violation is ongoing or presents a risk of harm.

5. Invitations

Accounts are issued a limited number of invitations, distributed through a link associated with your Account. An invitation is consumed when an invited person completes registration. You may share your link with persons you would vouch for; you may not publish it, sell it, or distribute it indiscriminately, and we may revoke a link that is used in that manner.

6. Text messages

By submitting your telephone number on an invitation page and requesting a code, you consent to receive a one-time verification code by SMS text message from Confidant. Message frequency is one message per request, plus one additional message if you request that the code be re-sent. We do not send marketing messages. Message and data rates may apply and are your responsibility.

Reply STOP to any message to opt out, which will prevent you from completing registration by text message, and reply START to opt back in. Reply HELP or contact us for assistance. Wireless carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed. Your number is transmitted to our communications provider for the purpose of sending the code, as described in the Privacy Policy.

7. Fees

The Services are currently provided at no charge during a private beta. We may introduce fees for the Services in the future, in which case we will provide notice before any fees apply to you and you may decline by discontinuing use. You remain responsible for all amounts incurred through Actions taken at your direction and for charges imposed by your wireless carrier.

8. Beta; availability; modifications

The Services are made available on a pre-release basis and may be incomplete, unstable, or unavailable. We may modify, suspend, or discontinue the Services, in whole or in part, at any time. We may modify these Terms by posting a revised version with an updated revision date and, where the change is material, providing notice through the Services; your continued use after the effective date constitutes acceptance.

9. Ownership; feedback

The Services, including all software, models, interfaces, and content other than Materials, and all intellectual property rights in them, are owned by us and our licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services in accordance with these Terms. Our names and logos are our trademarks, and no right to use them is granted. If you provide feedback or suggestions, you grant us an unrestricted, perpetual, royalty-free right to use them without obligation to you.

10. Third-party services and materials

The Services interoperate with and act upon third-party services, including the messaging platform through which you reach the assistant and any website or service the assistant accesses at your direction. We do not control those services, do not endorse them, and are not responsible for their content, availability, or acts and omissions. Your use of them is subject to their terms.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT ACTIONS WILL BE COMPLETED AS INTENDED. Some jurisdictions do not allow the exclusion of implied warranties, in which case the foregoing exclusions may not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER CONFIDANT NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES, INCLUDING ACTIONS TAKEN AT YOUR DIRECTION, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS. Some jurisdictions do not allow these limitations, in which case they apply to the fullest extent permitted.

13. Indemnification

You will indemnify, defend, and hold harmless Confidant and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your Input, your use of the Services, Actions taken at your direction, or your violation of these Terms or applicable law, except to the extent caused by our own gross negligence or willful misconduct.

14. Dispute resolution and arbitration

Informal resolution. Before initiating a proceeding, you agree to contact us at hello@trustlesslabs.ai with a description of the dispute and to engage in good-faith negotiation for sixty (60) days.

Binding individual arbitration. If the dispute is not resolved, you and Confidant agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in New York, New York, rather than in court, and that the arbitrator, and not a court, will decide questions of arbitrability. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and Confidant agree to bring claims only in an individual capacity, and not as a plaintiff or class member in a class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over a representative proceeding.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property rights.

Right to opt out. You may opt out of this Section 14 by sending written notice to us at the address below within thirty (30) days of first accepting these Terms, stating your telephone number and your intent to opt out. Opting out does not affect any other provision of these Terms.

15. Termination

You may terminate your Account at any time by instructing the assistant to delete everything. We may suspend or terminate your access for violation of these Terms, to comply with law, or upon discontinuation of the Services. Sections 3, 9, 11, 12, 13, 14, and 16 survive termination.

16. General

These Terms and the Privacy Policy constitute the entire agreement between you and Confidant regarding the Services and supersede any prior agreements. These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and, where Section 14 does not apply, the state and federal courts located in New York County, New York have exclusive jurisdiction. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, or employment relationship. Notices to you may be provided through the Services.

Contact

Confidant AI Inc. Notices and questions under these Terms may be sent to hello@trustlesslabs.ai.